FAQ's

Accounts & Generals

Visit playbeegames.com, tap the download app button.
Once app is downloaded and tapa on install

You can Register using your mobile number.
Enter your mobile number at playbee login screen to receive an OTP via SMS.
Enter that OTP on the next screen and tap on 'Register'.

Government of India has mandate people age of 18 years or above are allowed to play on playbee.

playbee offers skilled games like(Rummy, Ludo and carrom) for you.
Our tutorial game play will help you gaining experiance in how to play

As per state level laws, real money gaming apps are not allowed in Andhra Pradesh, Assam, Odisha, Telangana, Nagaland, Meghalaya and Sikkim. So,
If youre from these states, you wouldn't be able to play playbeegames

You can try the 'Resend OTP' button and to get the OTP. If you still didn't recieved OTP, email us at help@playbeegames.com

Tap to your Avatar pic or goto profile section in app.
To change your name, tap the Edit link.
To change your Avatar, tap avatar image.

No you cannot change you mobile number as it is registered to your account

No you can have only one account to your mobile number and your device.

Yes, our primery goal is to ensure the security and privacy of our users data.
We do not share our user's information with anyone.

Deposits

The minium amount to deposit money is Rs. 10

You get deposit amount same as money amount
You get extra cash bonus in your bonus wallet

It can happen because of some issues. You money will get reversed in your bank account or wallet in 2 working days.

It can happen because of many technical reasons.
your money may take 48 hours to reflect in playbee account.
In case money didnt reflect, contact our Customer Support.

Your money is totally safe and secure, As part of our real-time and secure deposit and withdrawal ecosystem, we partner with trusted payment partners.

Withdrawals

To withdraw your winnings amount : Tap on the "Wallet Section". On the Wallet Section, tap "Withdraw button". On the text field, enter the amount you wish to withdraw.

Yes you will have to pay withdrawal charges.

You can with draw minimum Rs. 10

you cannot widthdraw bonus amount.

Usually, withdrawals dont take time. But, it may take longer time to reflect in bank account.
If you do not see your winnings within 48 hours, contact our Customer Support.

Referrals & Earnings

You send reffer code to your code he reedem that code a you get referral rewards.

You earn 25% of your firends first deposit amount as bonus amount.

Tap on "Refer & Earn" Send refer code via our social share module.

Your can see your referral reward in bonus wallet section.

You can Earn referral reward on every new friend.

You will get instant reward bonus on you friend reedem your code.

It can only be happen if your consumer friend had previously used your code as reedem code

Referral reward is a bonus money, bonus money can be consume for in app purchase and cannot be withdrawal.

Bonus & Earnings

Bouns is kind of in app purchase money.
You can purchase in game items with bonus amount like VIP Subscription and more.

Playbee offers Bouns reward like:-
  Signup reward.
  Referral reward.
  Friend first deposit reward.
  Vip member deposit reward.
  etc.

You may had already reedem signup reward, if not kindly contact our customer service.

Currently playbee does not offer daily rewards

Game Play

You can see our game play tutorials, how to play.

Playbee does not tolerate cheating, which include hacking/multiple account/teaminup to increase scores.
If a player is found as cheater that player will be blocked permanently/temporarily from using app and will lose all wallet balances and winnings.

playbee is a compitative gaming platform it does not support teaming.

No, pausing is not allowed as our games are time-bound. So, pausing a game would keep the other players waiting. That's why we do not allow you to pause a game in the middle.

If you minimize the app, say, for receiving a call or answering a message, you get disconnected from the server. In such a case, you lose the game and the entry fee.

Your game will end, and you will declared as disqualified player and you'll lose your entry fee + no reward will be given to you.

You can see the minimum playable amount in our game Tournamant list.

When a match is commenced, the game entry fee is deducted from your playbee account. However, if you exit the screen while we're looking for an opponent, the entry fee gets deducted.

If the match is not commenced, your money is not debited.

If your internet connection remains weak and reconnection is not possible, then will be disqualified and you will lose the game and entry fee.

Your won amount will be credited in your "winning wallet" instantly.

Bounty Play

playbee offers a better engaging + more winning experiance then any other app like us.

You can place bounty on players while playing:-
Tap on the any player pawn our menu will guide you to place a bounty and other player will get notify to participate in bounty.

You can create/participate bounty at minimum Rs. 1

Your deposit balance might be lower then you are selected amount try lower amount or add money to wallet.

Bounty has a life cycle, go through the "How to play"section of particular game where you can find bounty system, will explain th life cycle.

Currently playbee offers a single bounty placement.

Your bounty won amount will be credited in your "winning wallet" instantly.

VIP Membership

Playbee VIP Membership offers below points:--Unlimited Access (No restiction on any secion of the game.)-2X Desposit Money (you will get twice the deposit amount 100% in deposit and 100% in bonus wallet)-Unlock Warriors (A fancy game play experience with warriors)-2X Referral Bonus (Normal refer bonus 25% and Vip refer 50%)-Unlock VIP World (Play Specialized VIP Tournaments designed for more winnings)-Priority User

Tap on "Buy VIP Pass" button and choose you subscription period.

You will be notified in below section of the app,
how much time is left for VIP member expiry.
renew before expiry so no interruption will occur to you VIP-ness

Contact Our Customer Service for Cancelation/Refund.

KYC

We Require your KYC verification for you to withdrawal money to your bank account. ,
Upload your PAN Card and get a KYC Verified for

Playbee requires players KYC verification for withdrawals.
If you dont do verify you PAN details you can't withdraw money to your account.

Yes KYC documents are mandatory.

Tap on your profile section in app and go to "Complete KYC" Section and Upload your Documents.

It usually takes up to 24 hours to complete the KYC verification process.

There may be a reasons for this to happen.
Try to re KYC, If still Rejecting kindly Contact Our Customer Service team via email, write to help@playbeegames.com